Reference

How ddbet Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect from your account, how we use it, and what rights you hold over it — with access and eligibility subject to your local law and eligible regions.

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What Information We Collect and Why

ddbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, mobile number and any identity verification documents we may request. If you fund your account using bKash, Nagad or Rocket, we record transaction references and amounts

1
to reconcile deposits and process withdrawals correctly. We do not store your full mobile wallet credentials; those stay inside your wallet app. We also collect device and session data — your browser type, IP address and pages visited — to keep your account secure and detect
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unusual activity. Cookies help us remember your session so you do not have to log in again each time on the same device. We hold this data only for as long as your account is active or as long as we are required to retain it
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under applicable law. You can ask us to review, correct or delete personal data at any time through the contact paths listed on this page. Access to our platform depends on your local law and eligible region, and the data we process may vary accordingly. We
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do not sell your personal data to third parties for their own marketing purposes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to correct something on your account, or need to make a formal data request, our support team is the right place to start. You can reach us through live chat inside your account, by email, or via our support form. We aim to respond to privacy-related requests within a reasonable time and will confirm receipt so you know your query is being handled.

Live Chat Open live chat from inside your account dashboard. It is the quickest route for data queries, correction requests or general account privacy questions.

Email Support Send your privacy request by email. Include your registered mobile number so we can locate your account and respond accurately and without unnecessary delay.

Support Form Use the on-site support form to submit a written data request. Select the privacy category so it routes to the right team member handling data matters.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to protecting your account data — from how we store it to how long we keep it. SSL encryption covers data in transit, including information exchanged during bKash, Nagad and Rocket payment flows. Below is a breakdown of the four main areas that affect your privacy day to day.

Data Retention

We keep your account data only while your account is active or while legal obligations require it. Once that period ends, data is securely deleted or anonymised.

Cookies and Session Data

We use session cookies to maintain your login and functional cookies to remember display preferences. You can manage cookie settings through your browser at any time.

Account Security Practices

Login attempts trigger OTP verification to your registered mobile number. Unusual access patterns — like a new device or unfamiliar location — prompt an additional confirmation step.

Your Rights Over Your Data

You can request a copy of your data, ask us to correct inaccurate records, or ask us to delete your data. Rights may vary depending on your local law and eligible region.

Privacy Questions We Hear Most

These are the questions we get most often about how ddbet handles personal data. If your question is not covered here, reach out through live chat or the support form and we will respond directly.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket to complete transactions, and with service providers who help us operate the platform securely.

We store transaction references and amounts to reconcile your account. We do not store your wallet PIN or full payment credentials — those remain within your bKash or Nagad app.

Yes. Contact us through live chat or email with your deletion request. We will process it subject to any legal retention obligations that may apply in your region.

Log in and visit account settings, or contact support directly. For identity documents, send the corrected file via email or the support form and we will update your record.

We use session and functional cookies. You can disable non-essential cookies through your browser settings, though some account features may not work correctly without session cookies.

Reach our support team immediately through live chat. For formal complaints, use the email address listed in the support section and mark it clearly as a privacy concern.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ddbet Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Data Retention

Cookies and Session Data

Account Security Practices

Your Rights Over Your Data

Privacy Questions We Hear Most

01 Does ddbet share my data with third parties?

02 How is my bKash or Nagad transaction data stored?

03 Can I ask ddbet to delete my personal data?

04 How do I correct wrong information on my account?

05 Does ddbet use cookies, and can I turn them off?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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